Please read these Terms & Conditions carefully before using www.homemaintenanceservice.in website or Home Maintenance Service mobile applications which are operated and managed HOME MAINTENANCE SERVICE.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and conditions. These Terms and conditions apply to all visitors, users and others who access, register and use HOME MAINTENANCE SERVICE website. By accessing or using the HOME MAINTENANCE SERVICE website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access website.
1.1. Intellectual Property Rights
HOME MAINTENANCE SERVICE.IN is owned and managed under copyright act by Home Maintenance Service. All aspects of HOME MAINTENANCE SERVICE website such as the designs, transactional flow, look and feel, contents, graphics and images including logo are protected under copyright act. As the law enforces, users are restricted from downloading, reusing, re-configuring or imitating any of the proprietary material. Any such activity is expressly. or written consent of owner. If HAVIEL that any user engaged in such activities; appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress.
1.2. Use of HOME MAINTENANCE SERVICE Platforms (Website)
The HOME MAINTENANCE SERVICE.IN is a common platform for users and service partners that may contain profiles, email facility, chat facility, advertisements and other communication channels to communicate with each other or to avail the services. Hence, users may use these facilities only to send and receive messages that are relevant and appropriate to the intended use. Violation of this term may force HOME MAINTENANCE SERVICE.IN to take appropriate legal action against the user, including without limitation civil, criminal and injunctive redress.
1.3. User Information
HOME MAINTENANCE SERVICE.IN, during the new account registration, may ask user to share the personal information, which is required to deliver the service. HOME MAINTENANCE SERVICE.IN assumes user provides the accurate information about his/her identity, contact information. The given information will be verified during the registration process. HOME MAINTENANCE SERVICE.IN only makes a sincere attempt to provide best service to its users and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the Services requested and provided by users. HOME MAINTENANCE SERVICE.IN does not confirm the identity of users who they claim to be. If HOME MAINTENANCE SERVICE finds any information wrong or any malpractice, agreement with user will be terminated with immediate effect.
You hereby consent to receive communications by SMS, emails or calls from HOME MAINTENANCE SERVICE.IN or its affiliates or its partners with regard to the services provided by HOME MAINTENANCE SERVICE.IN. or as facilitated by the HOME MAINTENANCE SERVICE partners.
1.4. Service Partner Information
HOME MAINTENANCE SERVICE.IN performs the background verification and service quality checks of service partners to ensure the safety and security of users. HOME MAINTENANCE SERVICE.IN enters into Service Level Agreement (SLA) with every service partner during the on-boarding process. This attempt is a sincere effort to ensure the best and effective service to our users. HOME MAINTENANCE SERVICE.IN does not take full responsibility suitability, reliability, timeliness, or accuracy of the services provided. Service partner will be solely responsible for the services delivered, HOME MAINTENANCE SERVICE in coordination with service partners will ensure that further support is offered within specific time frames.
1.5. Account/Password Protection
We are not providing any account activity, so don’t have worry about password protections.
1.6. Termination of Service
HOME MAINTENANCE SERVICE.IN reserves the right to suspend or terminate your association with us for violation of any of our policies, posted on the website time-to-time. The termination will be with prior notice via mail and it will be effective immediately after the delivery of notice. HOME MAINTENANCE SERVICE.IN also reserves the right to take legal action, including without limitation pursuing civil, criminal, and injunctive redress, for inappropriate or offensive behaviour. Breach or violation of any of the policies will enforce the termination or expiration of the agreement with HOME MAINTENANCE SERVICE.IN. The termination of agreement will also enforce the cancellation of ongoing requested services, refunds and other disputes by the user. HOME MAINTENANCE SERVICE.IN offers 15 days warranty on service offered via HOME MAINTENANCE SERVICE platform (warranty period is varied between services), any additional charges asked by service partner must be informed to customer care (+91 7852888880) or info@homemaintenanceservice.in before making such payments.
1.7. Billing and Payment Policy
HOME MAINTENANCE SERVICE.IN offers its user to pay the service partner either through mobile wallet, online using net-banking/ debit card or by cash. HOME MAINTENANCE SERVICE.IN expressly claims no responsibility of refund for payment made by cash. User is liable to pay the invoiced amount immediately after the work completion. HOME MAINTENANCE SERVICE.IN takes no responsibility for money paid to service partner without our knowledge or we have no control over payments made in cash to service partner other than what is agreed between HOME MAINTENANCE SERVICE and user. Hence it is important that payments to be made directly to HOME MAINTENANCE SERVICE via online payment options available on the platform. We discourage any tips or reward to any of our service partner however if any user is doing so is completely based on their own will and decision.
If the money gets deducted from the user account and the payment is not reflected in the application, you are requested to contact the HOME MAINTENANCE SERVICE customer care support at +91 7852888880 or mail at info@homemaintenanceservice.in. Your payment will be reflected within 48 hours if the transaction is successful at the payment gateway partners. If your payment status is not updated in the given time frame, please contact the bank for further enquiries, HOME MAINTENANCE SERVICE does not take responsibility on such cases and payment will reflect in your bank account as per Bank’s TAT.
1.8. Links to Other Websites
HOME MAINTENANCE SERVICE.IN may contain links to third-party websites or services that are not owned or controlled by HOME MAINTENANCE SERVICE. HOME MAINTENANCE SERVICE has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that HOME MAINTENANCE SERVICE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
1.9. Service Delivery
HOME MAINTENANCE SERVICE.IN strongly discourages any direct contact with HOME MAINTENANCE SERVICE Service Partners or any service requested directly by the user with the HOME MAINTENANCE SERVICE Service Partner, as in such cases has no control or takes no responsibility on whatsoever situation or condition. HOME MAINTENANCE SERVICE.IN does not provide or deal with material or spare parts required for delivering the service. Users are requested to buy the material to carry out the service or by it through service partners. Service partner is solely responsible/ liable for damages caused during service delivery, in such events user is requested to first contact the customer support team and then may lodge a complaint against the service partner, if the damage is resolved with mutual understanding.
User is requested to report/inform HOME MAINTENANCE SERVICE.IN immediately for any misconduct or unsatisfied behaviour of any of our service partner so that we can take necessary action in order to resolve incidents and prevent the occurrence of such incidence in future. However, if the misconduct is falling in the category of breach of law then the user may deal with that as per the applicable laws directly with the service partner and HOME MAINTENANCE SERVICE.IN will not be responsible in such case. Also, if the service partner involves in any criminal activities during the service delivery or at any stage of service cycle the user, at its own will can take direct action under the laws of the country and also keep us informed on full details of the same. HOME MAINTENANCE SERVICE.IN will not be party to any such action.
1.9.1. Home Appliances & Consumer Electronics
Repair Charges /Visit Charges – is the compulsory charges on the technician visit to user premises – needs to be paid by the user on first visit itself
• Post technician visit- if any spare needs to be changed or replaced would be extra as per current market rates.
• A valid job card and cash receipts issued from the company would be carried by the technician which explains the symptoms observed and job done / suggested for that particular appliance duly signed by both the technician and the user.
• For any spare part replacement – the user is given the estimation from the back end team based on the availability of the spare parts and its present market rate.
• Post user confirmation/approval to change the spare part as per the estimation, then only the spare part would be ordered – However repeated and commonly failure parts would be available at the service center for immediate replacement.
• Service Warranty – warranty for the workmanship is 15 days from the date of work completion (Cash Receipt/ Complaint no. to be produced by the user to avail service warranty).
• User can avail service warranty only for the issue as mentioned in the Complaint form, for any other issues or complaints the charges are applicable as per the rate card.
• Service partner will be solely responsible to provide the taxable invoice, HOME MAINTENANCE SERVICE shares the receipt of payment via mail.
The HOME MAINTENANCE SERVICE.IN shall be under no obligation to provide repair/service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, and neglect, acts of god like floods, lightening, earthquakes etc. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.
• While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.
• The equipment brought to the service center will remain there at user risk and the company will not be responsible for any damages caused due to the factors beyond its control.
• Most of the repairs would be carried out at the user premises only if need arises then the appliance would be called back to the Service center and Transportation for taking appliance to the Service Center for repairs shall be borne by the user as per the applicable rates.
• Any estimate issued by the service center is provisional and not binding; in case of variances in market price.
1.9.2. Payment Service
• We will accept payment via cash to our service provider, or you can go safe for our payment page to pay directly in our Home Maintenance Service account via credit card, debit card, net banking or wallet.
Note: User must ensure seamless Internet connectivity and must have all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. User is solely responsible any fees associated with access to World Wide Web, directly or indirectly access to web content.
1.10. Refund Policy
User is permitted to claim refund from HOME MAINTENANCE SERVICE for:
• False Service
• Incomplete job
• Misbehaviour from service partner
User can send a mail to info@homemaintenanceservice.in within 3 days from the day of job delivery with subject line “complaint id #-Complaint Category” or raise a complaint against specific order directly. We will register the complaint and share the complaint number within 24 hours via mail/ text message.
Note: Refund policy is applicable only to wallet/online payments.
1.11. Governing Law
These Terms shall be governed and construed in accordance with the laws of Country without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
1.12. Dispute Resolution Management
HOME MAINTENANCE SERVICE.IN reserves the right to manage, resolve or decline the disputes with user. Any disputes raised by user will be processed by the HOME MAINTENANCE SERVICE team and notify the user on acceptance of dispute, via mail along with complaint number. HOME MAINTENANCE SERVICE team will enquire the complaint and based on the findings user will be receiving the response from HOME MAINTENANCE SERVICE team within 21 working days from the day of complaint. If the user is not satisfied with the resolution, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration & Conciliation Act, 1996. The venue of the arbitration shall be Cochin, India. The language of the arbitration shall be English.
1.13. Changes to the ‘Terms of Service’ and Other Policies
HOME MAINTENANCE SERVICE.IN reserves the right, at our sole discretion, to modify, delete or replace the terms and conditions or any other policies at any time, with or without prior notice to the user. What constitutes a material change will be determined at our sole discretion. We ensure our sincere effort to bring the changes via mail and application to accept the changes. We request the users and service partners to visit the policies and terms & conditions at a certain frequency to update the same. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
Mail- info@homemaintenanceservice.in | User Support Number- +91 7852888880
@ Home Maintenance Service.in/Terms of Service-Ver 1.0 Updated as on 09 January, 2024